Our Patients

Our patients, or rather as we consider you, our clients have typically a certain set of values.

You value good oral health, know the value of a great smile and just want the job done well the first time.

You have told us that these things are important to you.

• To be listened to and be understood.
• To be treated with respect and not just be another number.
• To be able to trust your dental team completely.
• Not to feel you are being judged in any way.
• To know all your details are held in the strictest of confidence.
• Not to be rushed or pressured.
• Not to feel you are being “sold to”.
• Never to feel embarrassed in any dealings.
• Not to be kept waiting for long.
• To be accommodated quickly if you have an emergency.
• To have confidence that the job is done right the first time.
• To feel there is a decent Office Warranty policy in place.
• Not to keep paying to get the same problem fixed over and over.
• To only be offered choices the dentist or staff would have done them-selves.
• To be given the pros and cons of all the treatment choices offered.
• To know that you are being supported in whatever treatment choices you choose.
• To have minimal discomfort during your dental appointments.
• To have painless needles if they are required.
• To have minimal discomfort after dental treatment.
• To be able to eat any food you like.
• To keep your teeth for life.
• To have an attractive confident smile.
• To know that the dental office offers the worlds latest technologies.
• To know that the dental office maintains the highest standards of sterilisation and infection control.
• To be offered payment options that fits your budget.
• Overall to feel you have received value for money.
• To feel confident to recommend your dental office to your family and friends.
• To feel that overall your dental experience has been positive.
• To feel your expectations have been exceeded in all your dealings.

Referrals

Our practice has grown over the years by the generous word of mouth of our clients. The greatest gifts you can offer us are your own continued custom and the referral of your friends to see us. We’d be delighted if, after experiencing the quality of our service, you referred your family and friends to us.